Overview
The Launch FAQ is the official pre-launch information document for Neverness to Everness, published by Hotta Studio and Perfect World on April 26, 2026, three days before the global launch on April 29, 2026. The FAQ consolidates answers to the most common pre-launch questions: launch timing, platform availability, system requirements, server structure, login methods, pre-launch rewards, and troubleshooting for download or installation issues.
This page summarises the FAQ's content. For the live document, players should follow the official channels and the in-game news feed for the most current responses; this article reflects the FAQ as published at launch.
Launch Time
Detail | Value |
|---|---|
Launch Date | April 29, 2026 |
Launch Time | 11:00 (UTC+8) |
Pre-Download Start | April 27, 2026 at 10:00 (UTC+8) |
CN Open Beta | April 23, 2026 (six days ahead of global) |
Platforms
The game launches simultaneously across five platforms: PC (Windows), PlayStation 5 (and PS5 Pro), iOS, Android, and macOS. Full cross-platform play and cross-progression are supported across all platforms within the same regional server. Xbox Series X|S is not supported at launch.
Windows PC: through the official launcher and Epic Games Store
PlayStation 5 / Pro: through the PlayStation Store; PS5 Pro enhancements available
iOS: through the App Store; iPhone 12 Pro or newer
Android: through Google Play; Android 10 with Snapdragon 855 or equivalent
macOS: Apple Silicon (M1+) and macOS 14.0 (Sonoma) or newer
System Requirements
PC system requirements are split between minimum and recommended targets:
Component | Minimum | Recommended |
|---|---|---|
OS | Windows 10 64-bit | Windows 10/11 64-bit |
CPU | Intel Core i7-10700 (10th Gen) | Intel Core i7-12700 (12th Gen) or above |
GPU | NVIDIA GeForce GTX 1660 | NVIDIA GeForce RTX 3060 / AMD Radeon RX 6700 |
RAM | 16 GB | 32 GB |
Storage | 60 GB free (120 GB during install) | 60 GB free (120 GB during install) |
Mobile minimum requirement is 20 GB of free space. See the Platforms page for additional platform-specific notes.
Server Structure
The global service runs on four independent regional servers: Asia, America, Europe, and Southeast Asia. Each server is fully isolated; account data, character progression, gacha pity, and housing layouts do not transfer between regions. The Mainland China client operates on a separate, parallel service entirely. See the Regional Servers page for full coverage details.
Account and Login
Login is handled through the PWG (Perfect World Games) account system. The FAQ confirms support for the following login providers:
PWG email and password (recommended primary login)
Facebook
Google Sign-In
Apple Sign-In
PSN (PlayStation Network) on PS5
Each third-party login provider creates a logically separate PWG account when used as the initial sign-up method. Players who want a single unified identity across devices should use the same login method on every device. See the PWG Account page for the full account separation rules.
Pre-Launch Rewards
The FAQ confirms the pre-registration milestone rewards delivered at server open: 30,000 Beetle Coins, 20 Elite Hunter Guides, 20 Fabricated Dice, the A-Class character Haniel, and the Officer Whisker glider livery from the social media milestone.
Full launch reward details are available on the Launch Rewards, Pre-Registration Rewards, and Hethereau Residents Guide pages.
Troubleshooting
The FAQ provides guidance for the most common launch-window technical issues:
Download and installation: ensure 60 GB of free space (120 GB during extraction); use a stable wired connection where possible
Performance issues: verify that your hardware meets the minimum spec; on PC, enable hardware-accelerated GPU scheduling in Windows settings before activating DLSS Frame Generation
Crashes: update GPU drivers to the latest release; on RTX 40-series cards, try disabling Frame Generation if crashes persist
Login errors: verify the login provider matches the one used for pre-registration; switching providers creates a separate account