Revision 1

Overview

The Launch FAQ is the official pre-launch information document for Neverness to Everness, published by Hotta Studio and Perfect World on April 26, 2026, three days before the global launch on April 29, 2026. The FAQ consolidates answers to the most common pre-launch questions: launch timing, platform availability, system requirements, server structure, login methods, pre-launch rewards, and troubleshooting for download or installation issues.

This page summarises the FAQ's content. For the live document, players should follow the official channels and the in-game news feed for the most current responses; this article reflects the FAQ as published at launch.

Launch Time

Platforms

The game launches simultaneously across five platforms: PC (Windows), PlayStation 5 (and PS5 Pro), iOS, Android, and macOS. Full cross-platform play and cross-progression are supported across all platforms within the same regional server. Xbox Series X|S is not supported at launch.

• Windows PC: through the official launcher and Epic Games Store

• PlayStation 5 / Pro: through the PlayStation Store; PS5 Pro enhancements available

• iOS: through the App Store; iPhone 12 Pro or newer

• Android: through Google Play; Android 10 with Snapdragon 855 or equivalent

• macOS: Apple Silicon (M1+) and macOS 14.0 (Sonoma) or newer

System Requirements

PC system requirements are split between minimum and recommended targets:

Mobile minimum requirement is 20 GB of free space. See the Platforms page for additional platform-specific notes.

Server Structure

The global service runs on four independent regional servers: Asia, America, Europe, and Southeast Asia. Each server is fully isolated; account data, character progression, gacha pity, and housing layouts do not transfer between regions. The Mainland China client operates on a separate, parallel service entirely. See the Regional Servers page for full coverage details.

Account and Login

Login is handled through the PWG (Perfect World Games) account system. The FAQ confirms support for the following login providers:

• PWG email and password (recommended primary login)

• Facebook

• Google Sign-In

• Apple Sign-In

• PSN (PlayStation Network) on PS5

Each third-party login provider creates a logically separate PWG account when used as the initial sign-up method. Players who want a single unified identity across devices should use the same login method on every device. See the PWG Account page for the full account separation rules.

Pre-Launch Rewards

The FAQ confirms the pre-registration milestone rewards delivered at server open: 30,000 Beetle Coins, 20 Elite Hunter Guides, 20 Fabricated Dice, the A-Class character Haniel, and the Officer Whisker glider livery from the social media milestone.

Full launch reward details are available on the Launch Rewards, Pre-Registration Rewards, and Hethereau Residents Guide pages.

Troubleshooting

The FAQ provides guidance for the most common launch-window technical issues:

• Download and installation: ensure 60 GB of free space (120 GB during extraction); use a stable wired connection where possible

• Performance issues: verify that your hardware meets the minimum spec; on PC, enable hardware-accelerated GPU scheduling in Windows settings before activating DLSS Frame Generation

• Crashes: update GPU drivers to the latest release; on RTX 40-series cards, try disabling Frame Generation if crashes persist

• Login errors: verify the login provider matches the one used for pre-registration; switching providers creates a separate account

Related Pages

• Release Date and Launch

• Platforms

• System Requirements

• Regional Servers

• PWG Account

• PS5 Pro Enhancements

• Launch Rewards

• Pre-Registration Rewards

• Cross-Platform Play

• Graphics Settings