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11 Windrose Support is the official feedback platform launched by Kraken Express on April 28, 2026 as part of the late-April community update. It is the new primary channel for bug reports, feature suggestions, troubleshooting help, and feature voting during Early Access. The platform is in beta at launch and is English-only. It is gradually replacing the studio's community chat help server as the main support route, although that community chat support remains available during the transition.
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33 What the Platform Does
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55 Windrose Support is built around three core duties. Each is a separate function on the platform, designed to handle a specific kind of request without forcing players through a single chat backlog.
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77 FunctionPurposePlayer ActionTroubleshooting DatabaseGrouped, written-up solutions for common issues including connectivity, save files, performance, and known crashes.Search the database before reporting; many fixes are documented step-by-step.Bug Report FormCategory-routed submission form for confirmed bugs, with fields for build version, repro steps, and attachments.Submit a fresh report when the issue is not in the database; tag with the category that matches the system involved.Idea Suggestion And VotePublic list of feature suggestions where any signed-in user can post an idea and vote existing ideas up.Vote on suggestions you want prioritized; submit new ones when the same idea is not already in the list.
88 Why the Platform Was Created
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1010 The April 28, 2026 community update framed the rollout as a response to the volume of feedback the launch month surfaced. Community chat support was workable during launch week but did not scale once the live audience held above 200,000 concurrent and the bug surface broadened across the three Procedural Biomes, base-building, and combat. A dedicated platform with categorized routing, persistent search, and a public vote stack was the studio's answer.
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1212 The platform also gives Kraken Express a public preference signal. When the team prioritizes quality-of-life and content among the items called out in the Roadmap, the vote stack on the suggestion list is the closest thing to a player-driven priority queue that exists today.
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1414 How it Connects to Patch Cadence
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1616 Bug reports filed through the platform feed directly into the team's backlog. Two of the patches that shipped in the days after launch reflect the platform's intake: Patch Notes details the April 30 stability and building-pieces patch (Hotfix 0.10.0.4.268) and the May 4 Steam Cloud save overhaul (Hotfix 0.10.0.5.120). Both patches addressed clusters of issues the platform helped surface, including idle-CPU regressions, FrameGen stutter on closing inventory, save-corruption risk on multi-PC setups, and forty-plus building-piece gaps.
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1818 What the Platform is Not
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2020 Windrose Support is not a real-time chat channel. Players who need real-time help, mid-session crash debugging, or quick coordination should still use community channels. The platform is intentionally async; submissions and votes are read by the team in batches rather than answered live. It is also not the place to file account or billing questions, which still route through Steam Support directly.
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2222 Language and Region
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2424 The platform launched in English only. Kraken Express has said additional languages may follow as the platform stabilizes, but no timeline has been published. Players outside English-speaking regions can still file reports; the team accepts auto-translated submissions, although a clear English summary speeds up triage.
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2626 Community Server Transition
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2828 The community chat server remains live during the transition. Kraken Express has said the help-and-support channels on the official community server will retire over time as the platform absorbs their traffic. Community chat channels not focused on bug reports and support are not affected by the change. Players who want to keep filing bugs through the community server can continue to do so during the transition; the studio has said the platform's bug-report form is the preferred path because it carries category routing the community chat channels do not. See also Multiplayer for the connectivity and hosting context that drives many of the platform's bug categories.
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3030 See Also
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3232 Patch Notes: running ledger of every shipped hotfix and update.Roadmap: current public direction and the late-April 2026 update.Multiplayer: co-op and connectivity context, including the relay system.Early Access: broader Early Access context for Windrose.System Requirements: hardware and performance baseline relevant to many troubleshooting reports.