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Server Maintenance - Version 1 vs Version 2
Apr 27, 2026, 07:33 PM
Initial version (2026-04-28)
May 23, 2026, 02:32 PM
Corrected wikilink existence flags; removed duplicate in-body wikilinks
11Overview22Server maintenance is a regular part of Neverness to Everness's live-service operation. Hotta Studio and Perfect World Games run scheduled maintenance windows for weekly content updates, version patches, and emergency fixes. During maintenance, the affected regional server is offline and players cannot log in, but maintenance is also when most balance changes, new content releases, and bug fixes go live.44Each of the four global regional servers (Asia, America, Europe, Southeast Asia) runs its own maintenance schedule on local-friendly hours. The Mainland China client operates on a separate schedule entirely. Maintenance compensation rewards (typically Annulith and Solid Dice) are mailed to all affected accounts after extended outages.66Types of Maintenance88Regular Weekly Maintenance1010Weekly maintenance is the standard recurring window for routine updates:1212Duration: typically 1 to 2 hours per regionFrequency: once per week per regionContent: daily/weekly reset, minor patches, balance tweaksSchedule: scheduled during low-traffic hours for each region (early morning local time)Notice: typically 24-48 hours of advance notice through the launcher and in-game banner1414Weekly maintenance is the lifeblood of the live service: it resets daily commissions, refreshes City Stamina, rotates limited-time event content, and applies hot-fix patches between major version updates.1616Major Version Updates1818Version updates introduce significant new content and require longer maintenance windows:2020Duration: longer windows; multiple hours announced in advanceFrequency: major version drops on a longer cadence (typically 6-week cycles for service games of this scale)Content: new characters, new banners, new story chapters, new anomaly bosses, balance overhaulsSchedule: announced weeks in advance with countdown bannersNotice: at least one week of notice through the launcher, official social media, and in-game preview events2222Players should expect their account to be inaccessible during major version maintenance and plan around it: completing in-progress events before the maintenance window starts, finishing daily commissions, and preparing for the new content that arrives after the server returns.2424Emergency Maintenance2626Emergency maintenance happens outside the regular schedule when a critical issue surfaces:2828Duration: variable; depends on the severity of the issueFrequency: rare in normal operation; more common during the launch windowContent: critical bug fixes, exploit patches, security incident responsesSchedule: announced as soon as the issue is confirmedNotice: immediate; may include in-game banner and forced disconnect if necessary3030Launch windows often see more emergency maintenance as the dev team responds to issues that surface only at high concurrent-player loads. After the first weeks of live service, emergency maintenance frequency drops significantly.3232Maintenance Compensation3434Hotta Studio mails compensation rewards to affected accounts after extended maintenance windows. Standard compensation patterns include:3636Reward TypeTypical AmountAnnulith100-300 per maintenance event, depending on lengthSolid Dice1-3 per major maintenance windowBeetle CoinsBulk amounts (5,000-30,000) for longer outagesStamina refillsRestoration of stamina lost during the outage3838Compensation is typically mailed within 24-48 hours of the server returning online. Players should check the in-game mailbox after each maintenance window for the rewards. Mail expiration varies; some reward letters last 7 days, others 30 days, so claiming the rewards promptly is recommended.3939How to Track Maintenance4141In-game banners: the most direct notification; announces upcoming maintenance from inside the gameThe launcher: displays current server status and upcoming maintenance windows on PCOfficial social media: the official Neverness to Everness channels post maintenance announcements with full schedulesDiscord: the official Discord server posts maintenance notices in announcement channelsPatch notes: post-maintenance patch notes detail what changed; these are essential reading for tier-list-affecting balance changes4343Regional Differences4545Each regional server has its own maintenance schedule tied to local timezones:4747Asia: typically early morning Asia time (Japan/Korea hours)America: typically early morning Pacific timeEurope: typically early morning CEST timeSoutheast Asia: typically early morning SGT time4949Players who play across regions through alternate accounts will experience overlapping maintenance schedules. The Mainland China server runs a separate schedule entirely and is not synchronized with the global servers.5151Tips5353Plan around scheduled maintenance. Complete daily commissions and event quests before the window starts to avoid losing progress.Read patch notes after every maintenance. Even minor updates often include balance tweaks that affect tier-list standings or gameplay loops.Claim compensation mail promptly. Some mail letters expire within 7 days; leaving compensation unclaimed is wasted reward.Don't panic during emergency maintenance. Server outages outside the regular schedule are usually fixes, not problems with the player's account.Use maintenance windows for Mainland China content if you have a separate account there. The China server's schedule is independent, so global maintenance does not affect China access (and vice versa).5555Related Pages5757Regional ServersPWG AccountPlatformsCross-Platform PlayCurrenciesHotta StudioPerfect World
