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11 Overview
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33 Pink Paws Bank is a financial institution in Hethereau that serves two distinct roles in Neverness to Everness. On the surface, it is a working bank where residents handle debit cards and everyday banking. Beneath that, it is the setting for the Pink Paws Heist, one of the game's signature cooperative multiplayer activities where teams infiltrate, steal resources, and extract under pressure. The bank is also the workplace of Chiz, an S-Class Cosmos Esper who manages the lobby.
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55 The Pink Paws Heist
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77 The Pink Paws Heist is a team-based large-scale dungeon where players infiltrate a location, steal resources, and extract safely while navigating patrolling anomaly enemies. It is one of two major cooperative anomaly dungeons in the game, alongside the Hospital dungeon.
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910 Gameplay Mechanics
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1112 The heist follows a three-phase structure:
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1314 MechanicDescriptionInfiltrationPlayers enter the target area and navigate through patrolling anomaly enemies. Avoiding detection and managing enemy patrol routes is a core part of the experience.Resource TheftOnce inside, the team must locate and collect valuable resources scattered throughout the dungeon. The targets and layouts vary across different level configurations.ExtractionAfter securing resources, players must escape the area safely. Extraction adds pressure as remaining anomaly patrols may converge on the team's position.
1415 Equalized Stats
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1617 One of the Pink Paws Heist's most distinctive features is its stat equalization system. All characters used in the heist have fixed, equalized stats regardless of the player's actual character progression. This means a Level 1, completely unbuilt character performs identically to a fully upgraded one inside the heist. The equalization serves multiple purposes:
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1819 It removes gear and level advantages, placing all players on equal footingIt encourages players to experiment with characters they have not invested inIt makes the heist accessible to newer players who can participate without being carried or left behindIt shifts the challenge from raw stats to teamwork, positioning, and execution
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2021 This equalized approach is shared with the Hospital anomaly dungeon, which operates under the same stat normalization rules.
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2223 Co-Op Support
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2425 The Pink Paws Heist supports cooperative multiplayer. For launch, the developers improved the heist with better pacing, new level variety, and adjusted enemy logic based on feedback from the Containment Test and Co-Ex Test betas. These changes addressed earlier complaints about repetitive layouts and enemy behavior that felt too predictable or too punishing.
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2627 Heist vs. Hospital
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2829 The game's two anomaly dungeons offer different cooperative experiences:
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3031 FeaturePink Paws HeistHospital DungeonSettingBank / financial institutionAbandoned hospitalToneAction heistPsychological horrorObjectiveInfiltrate, steal, extractNavigate and surviveStat EqualizationYesYesMultiplayerCo-op supportedCo-op supported
3132 Where the Hospital dungeon leans into atmospheric dread (some beta testers found it too frightening to complete), the Pink Paws Heist emphasizes action-oriented teamwork with its infiltrate-and-extract loop.
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3334 Chiz and the Bank
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3536 Players first encounter Chiz standing outside Pink Paws Bank, where she nervously tries to convince passers-by to sign up for a debit card. Her halting pitch, "So... do you want to apply for a...", introduces players to both the character and the bank itself. Chiz works as the bank's lobby manager and doubles as an urban guide for Hethereau.
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3738 Chiz is an S-Class Cosmos Esper who is unlocked by reaching City Tycoon Level 18 rather than through the Scarborough Fair gacha system. Her connection to Pink Paws Bank makes the location significant both as a dungeon setting and as a character introduction point in the open world.
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3940 City Tycoon Connection
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4142 Pink Paws Bank is connected to the City Tycoon business empire system. As a commercial institution in Hethereau, the bank represents one of the financial sectors players engage with while building their business empire. Reaching the City Tycoon level required to unlock Chiz involves sustained interaction with the commercial infrastructure of the city, including banking services and property management.
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4344 Location in Hethereau
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4546 Pink Paws Bank is located within Hethereau's urban landscape, accessible as part of the seamless open world. Players can visit the bank at any time during free exploration, encountering Chiz outside and interacting with the building's exterior. The bank's heist dungeon is accessed separately as a cooperative activity rather than through the building's front door, maintaining the distinction between the bank's civilian role and its gameplay function.
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4748 Trivia
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4950 The Pink Paws Heist is one of only two anomaly dungeons in NTE that use equalized stats, removing all gear and level advantages.The heist's name plays on the concept of a bank robbery, but the enemies are patrolling anomalies rather than security guards, fitting the game's supernatural setting.Chiz's role as the bank's lobby manager gives Pink Paws Bank a personal connection that the Hospital dungeon lacks, tying a playable character directly to the dungeon's lore.The heist received multiple improvements between the beta tests and launch, including co-op support, better pacing, new level variety, and adjusted enemy logic.Pink Paws Bank's name and branding suggest a playful, animal-themed corporate identity that contrasts with the danger of the heist taking place inside it.